Job Description
Immediate opportunity for dynamic individuals in Dallas! TechSolutions Inc. is urgently hiring part-time Customer Service Specialists to join our rapidly growing team. Enjoy flexible hours, competitive compensation, and a vibrant work environment. Perfect for students or professionals seeking supplemental income with growth potential.
As a key member of our client experience team, you'll resolve technical inquiries, maintain client satisfaction records, and collaborate with cross-functional departments. Training provided – no prior tech experience required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document case details in CRM system with precision and timeliness
- Collaborate with technical teams to escalate complex issues
- Update knowledge base documentation weekly
- Participate in bi-weekly team performance reviews
- Support weekend and evening shift coverage as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities
- Valid Texas driver's license for occasional off-site meetings