Job Description
Join our dynamic team as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in our Kansas City office. This role offers flexible hours and immediate start opportunities for candidates with a passion for problem-solving and teamwork.
SwiftServe Solutions is a rapidly growing tech services company dedicated to innovation and client satisfaction. We provide comprehensive training and a supportive work environment designed for professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process service requests efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex cases
- Meet monthly performance metrics for response times and resolution rates
- Participate in ongoing training to enhance service knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (20-25 hours/week)