Job Description
Join our dynamic team at Louisville Connect Solutions and make an immediate impact! We're seeking a Part-Time Customer Service Specialist to join our Louisville-based support hub. This is a perfect opportunity for detail-oriented individuals who thrive in fast-paced environments and want to start work right away. Enjoy competitive pay, flexible scheduling, and a supportive team culture focused on growth and excellence.
Why You'll Love Working With Us:
• Immediate Start: Begin your new role within days of application
• Competitive Compensation: $14.50-$16.50/hour plus performance incentives
• Flexible Scheduling: Choose shifts that fit your lifestyle
• Career Growth: Clear pathways to advancement within our organization
• Modern Workspace: Collaborative environment with state-of-the-art technology
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process transactions and resolve billing issues using our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Maintain detailed records of customer interactions in our database
- Identify opportunities to upsell products and services during customer interactions
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance metrics and quality assurance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months of customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities with a customer-first mindset
- Available to work flexible shifts including evenings and weekends
- Must pass background check and drug screening