Job Description
Join our dynamic team at Pacific Solutions Group! We're seeking an enthusiastic Part-Time Customer Service Specialist to provide exceptional support to our valued clients. This immediate hire opportunity offers flexible hours (20-25 hrs/week) with competitive pay and a collaborative work environment. Perfect for students, professionals seeking supplemental income, or career changers looking to enter the customer service field.
Why You'll Love Working With Us:
• Competitive hourly rate + performance bonuses
• Comprehensive paid training
• Modern, centrally located office near Mission Bay
• Opportunity for advancement to full-time roles
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and account issues while maintaining high customer satisfaction scores
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with sales and support teams to deliver seamless customer experiences
- Document all interactions in our customer database for quality assurance
- Identify upsell opportunities and cross-reference client needs with service offerings
- Participate in weekly team meetings to share best practices and feedback
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask and prioritize tasks under pressure
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends and some holidays (as needed)
- Valid California driver's license (for occasional off-site client visits)