Job Description
Join our dynamic team at Nexus Solutions Inc. and make an immediate impact! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences for our tech clients in San Jose. This flexible role offers competitive compensation and the opportunity to grow with a forward-thinking company.
Why Join Us?
- Immediate hire opportunity
- Competitive hourly pay ($22-$28)
- Flexible scheduling options
- Modern downtown San Jose location
- Comprehensive training provided
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support for enterprise clients
- Update and maintain customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics (CSAT, resolution rates)
- Document interactions and solutions knowledge base
- Participate in weekly team training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Availability for evening/weekend shifts (including Sundays)
- High school diploma or equivalent
- Positive attitude and problem-solving mindset