Job Description
Are you looking for a flexible part-time opportunity in the heart of Denver? Apex Digital Solutions is seeking a motivated Entry-Level Customer Support Specialist to join our growing team. We pride ourselves on a modern, supportive work environment where growth is encouraged. No prior technical experience is required—we provide comprehensive training to get you up to speed.
In this role, you will be the first point of contact for our clients, helping them navigate our software solutions and resolve technical inquiries. If you are a great communicator with a knack for problem-solving, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via email and live chat with professionalism and speed.
- Troubleshoot basic technical issues and guide users through step-by-step solutions.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the technical team to escalate complex issues.
- Assist with data entry tasks and generate weekly performance reports.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Reliable internet connection and a quiet workspace.
- A positive attitude and a willingness to learn.
- Ability to work a part-time schedule (e.g., 20-25 hours per week).