Job Description
Join Austin's fastest-growing tech firm as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in our vibrant downtown office. This role offers flexible scheduling (20-25 hrs/week) with immediate start date. Enjoy competitive pay, free parking, and a collaborative environment where your contribution directly impacts our success. Perfect for students or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Resolve technical issues using proprietary CRM and ticketing systems
- Process orders and transactions with 100% accuracy
- Collaborate with technical team to escalate complex issues
- Maintain detailed customer interaction records in Salesforce
- Participate in weekly training sessions to stay updated on products
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in tech/retail
- Proficient in CRM systems (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and multitasking abilities
- Basic technical troubleshooting knowledge
- UST authorization to work