Job Description
Join our dynamic team immediately! UrbanNexus Solutions is urgently hiring a Part-Time Customer Service Specialist to support our growing client base in San Francisco. This is a high-impact role requiring exceptional communication skills and a passion for problem-solving. Enjoy competitive pay, flexible scheduling, and a collaborative work environment in the heart of the Bay Area. Perfect for students or professionals seeking flexible hours with growth potential.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Upsell products/services when appropriate
- Maintain deep knowledge of company offerings
- Meet key performance metrics (CSAT, resolution time)
Qualifications
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Proficiency with Zendesk and Microsoft Office Suite
- Ability to work 20-25 hours/week (flexible scheduling)
- Strong problem-solving and conflict resolution abilities
- High school diploma; college degree preferred
- San Francisco residency required
- Spanish bilingualism a major plus