Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Dallas Support Solutions! We're seeking enthusiastic individuals to deliver exceptional customer experiences while enjoying flexible scheduling and weekly pay. Perfect for students, freelancers, or anyone seeking supplemental income with minimal commute. Our modern downtown office offers a collaborative environment with comprehensive training and growth opportunities. Weekly pay ensures timely compensation for your valuable contributions.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system while maintaining accurate records
- Collaborate with cross-functional teams to escalate complex cases
- Meet weekly performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in call center or retail environment
- Proficient in CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to work flexible shifts including evenings and weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with commitment to customer satisfaction