Job Description
Join our dynamic team at TechFlow Solutions, a leading tech support provider in Silicon Valley! We're seeking a friendly and efficient Part-Time Customer Service Specialist to deliver exceptional support to our diverse clientele. Enjoy the flexibility of part-time hours with consistent weekly pay while working in a modern, collaborative environment. This role is perfect for students, professionals seeking work-life balance, or anyone looking to gain valuable experience in the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for clients using proprietary software and systems
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with technical teams to ensure seamless issue resolution
- Contribute to process improvements for customer support workflows
- Maintain detailed knowledge base articles and training materials
- Support weekend and evening shifts on a rotational basis
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or technical support experience
- Excellent communication skills and problem-solving abilities
- Proficiency with Microsoft Office and ticketing systems (Jira/Servicenow)
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting knowledge
- Available to work 20-25 hours weekly with flexible scheduling
- Must pass background check and drug screening