Job Description
Join Nexus Solutions Group's dynamic team as a Part-Time Customer Service Specialist in Raleigh! Enjoy flexible scheduling with weekly pay, competitive hourly rates, and a supportive work environment. Perfect for students, career changers, or those seeking supplemental income. Our Raleigh headquarters offers modern amenities and a collaborative culture focused on growth and work-life balance.
Why You'll Love Working With Us:
- Weekly paychecks (every Friday)
- Flexible shifts (evenings/weekends available)
- Comprehensive training program
- Employee discounts on local services
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update account information accurately
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet weekly performance metrics (response time, resolution rate)
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Reliable internet access for remote work components
- Availability for 20-25 hours weekly (including weekends)