Job Description
Join our dynamic team at Mesa Community Services! We're urgently seeking a passionate Part-Time Customer Service Representative to deliver exceptional support to our growing client base. This is a fantastic opportunity to make a tangible impact in Mesa while enjoying flexible hours. If you're a natural problem-solver with a knack for building relationships, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Process transactions and update customer records accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Document all interactions and resolutions in compliance with company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficient with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work evenings/weekends (20-25 hours/week)
- Positive attitude with commitment to community values