Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist in the heart of Manhattan! We're urgently hiring energetic professionals to deliver exceptional service to our diverse clientele. Enjoy flexible scheduling, competitive compensation, and a dynamic work environment. Perfect for students or professionals seeking supplemental income with immediate start opportunities. Apply today and become part of our award-winning team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with professionalism and efficiency
- Resolve billing and technical issues using CRM systems and internal protocols
- Process transactions accurately while maintaining strict confidentiality standards
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document all interactions in compliance with company policies and regulatory requirements
- Identify upsell opportunities and contribute to team performance metrics
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with fluency in English and Spanish
- Ability to multitask effectively while maintaining attention to detail
- Flexible availability including evenings and weekends (15-25 hours/week)
- High school diploma or equivalent; college coursework a plus
- Positive attitude and problem-solving mindset under pressure