Job Description
Join our dynamic team at Coastal Support Solutions and make an immediate impact! We're seeking a Part-Time Customer Service Specialist to join our Virginia Beach location. This is a perfect opportunity for flexible hours with competitive pay and the chance to work in a supportive, fast-paced environment. Enjoy our modern office space with ocean views, comprehensive training, and opportunities for growth. Apply today and start working within 48 hours!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders and manage client accounts using our proprietary CRM system
- Collaborate with team members to ensure seamless service delivery
- Document all interactions accurately in our customer database
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products/services
Qualifications
- Previous customer service experience preferred but not required
- Strong communication skills with clear, friendly phone presence
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications and CRM systems
- High school diploma or equivalent required
- Reliable transportation to our Atlantic Avenue location
- Availability for flexible shifts including evenings and weekends
- Positive attitude with problem-solving mindset