Job Description
Join ExpressConnect Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic individuals to deliver exceptional support to our growing client base in San Antonio. This is your chance to join a dynamic team where your skills are valued, and your contributions matter. Enjoy flexible scheduling, competitive pay, and a supportive environment designed for your success.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and process orders using our CRM system
- Document interactions accurately in customer service databases
- Collaborate with team members to address complex customer needs
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and service level agreements
- Assist with basic administrative tasks as needed
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong written and verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown San Antonio location
- Flexible availability including weekends and evenings
- Positive attitude with problem-solving mindset