Job Description
Join Valley Connect Solutions, Fresno's leading customer experience innovator, as a Part-Time Customer Service Specialist. We're seeking energetic professionals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a dynamic environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM tools within SLA timeframes
- Process orders and update client records with 99% accuracy
- Collaborate with sales team to identify upsell opportunities
- Document interactions and maintain detailed case histories
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with Zendesk and Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual certification (highly desirable)