Job Description
We're urgently seeking a dynamic Part-Time Customer Service Specialist to join our Fort Worth team! Enjoy a flexible schedule while delivering exceptional support to our valued clients. This role offers the perfect work-life balance with evening and weekend options available. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today!
Why Join Us? Competitive pay, comprehensive training, and a supportive team culture. Perfect for students, parents, or anyone seeking flexible work arrangements without compromising on professional growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to address complex service issues
- Identify opportunities to improve customer experience processes
- Assist with basic administrative tasks as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or retail setting
- Exceptional communication and active listening skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to work independently and manage time effectively
- Flexible availability including evenings and weekends
- Must pass background check and drug screening