Job Description
Are you looking for a job that fits your lifestyle? Apex Support Solutions is hiring dedicated individuals to join our team in Dallas as Part-Time Customer Service Representatives. We offer the perfect balance of professional growth and flexibility. If you thrive in a dynamic environment and are seeking a position with evening and weekend shifts and weekly pay, we want to hear from you. You will be the primary point of contact for our valued clients, ensuring they receive the support they need.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve technical issues and provide detailed product information to clients.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues for timely resolution.
- Adhere to company policies, quality assurance standards, and compliance regulations.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous customer service or call center experience is a plus.
- Strong verbal communication and interpersonal skills.
- Basic computer proficiency and typing skills (40+ wpm).
- Ability to work evenings and weekends as required by the schedule.
- Self-motivated with the ability to work independently.