Job Description
Are you looking for flexible schedule opportunities in Dallas? Dallas Customer Solutions is seeking a dedicated Night Shift Customer Service Associate to join our elite team. We pride ourselves on a modern, high-conversion work environment that values your time and contributions.
Join us for a rewarding career with a company that understands the importance of work-life balance. Whether you need a standard night shift or prefer weekend part time jobs, we offer adaptable schedules designed to fit your lifestyle.
Responsibilities
- Manage high-volume customer inquiries via phone and email during night shifts.
- Resolve complex issues with empathy and efficiency, ensuring high customer satisfaction scores.
- Maintain accurate and up-to-date records in our CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Identify opportunities to upsell products and services.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or GED equivalent.
- Proven experience in customer service or technical support (1+ years preferred).
- Ability to work rotating night shifts (10:00 PM - 6:00 AM).
- Proficiency in Microsoft Office Suite and computer navigation.
- Strong written and verbal communication skills.
- Reliable internet connection and quiet workspace.