Job Description
Join our dynamic team at Nashville Solutions Group as a Part-Time Customer Support Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional service while enjoying a flexible schedule that fits your lifestyle. Located in the heart of Nashville, TN, this role offers competitive compensation and growth opportunities within a supportive environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to become part of our innovative team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Maintain accurate customer records and documentation
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Support seasonal peak demand periods with adaptable scheduling
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and time management abilities
- Flexibility to work evenings/weekends based on business needs