Job Description
Join Denver Tech Solutions and enjoy flexible evening/weekend remote work while supporting our growing client base! We're hiring motivated individuals to deliver exceptional customer service from home. Perfect for students seeking supplemental income or professionals balancing other commitments. Enjoy competitive pay, full training, and a supportive virtual team environment.
Why Apply?
- Flexible evening/weekend shifts (4-6 hours/day)
- 100% remote work with provided equipment
- Competitive hourly pay + performance incentives
- Comprehensive paid training
- Opportunities for advancement
Responsibilities
- Resolve customer inquiries via phone, email, and chat during assigned shifts
- Process orders, troubleshoot technical issues, and escalate complex casesMaintain detailed customer interaction records in CRM system
- Collaborate with support team to improve service quality
- Meet key performance metrics (response time, resolution rate)
- Contribute to knowledge base articles and FAQs
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Reliable internet connection and quiet workspace
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work independently with minimal supervision
- Flexibility to cover evening (5 PM-11 PM) and weekend shifts
- Previous customer service experience preferred