Job Description
Join Our Team in Indianapolis
Are you looking for a rewarding career that offers the work-life balance you deserve? NexGen Support Solutions is currently hiring dedicated Evening Customer Service Associates in Indianapolis, IN. We pride ourselves on offering a flexible schedule that allows you to work during the hours that suit you best—whether that’s early mornings, evenings, or nights.
We are looking for individuals who are reliable, empathetic, and ready to provide top-tier support to our clients. Whether you are a student, a parent, or simply looking to switch careers, this evening shift opportunity is perfect for you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Update customer records and maintain accurate documentation in our CRM systems.
- Collaborate with the morning team to ensure seamless service continuity.
- Identify opportunities to upsell products or services within your scope.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively during shifts.