Job Description
Are you seeking a job that offers the flexibility you need while providing immediate financial security? We are looking for dedicated Evening Customer Service Representatives to join our dynamic team in Columbus, Ohio.
At Horizon Workforce Solutions, we pride ourselves on offering a Daily Pay option, allowing you to get paid the very same day you work. Whether you are a student, a parent, or simply looking for a second job, our flexible evening shifts are designed to fit your lifestyle.
Why Join Us?
- Daily Pay Option: Get paid instantly or weekly, whichever suits you best.
- Flexible Schedule: Evening shifts (4:00 PM - 12:00 AM) to accommodate your other commitments.
- No Experience Necessary: We provide comprehensive training.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
Take the next step in your career today. Apply now to secure your spot in Columbus!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Escalate complex issues to the appropriate supervisor or department.
- Provide product information and technical support to ensure a seamless customer experience.
- Meet daily and weekly performance metrics regarding call handling and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Ability to work a flexible evening schedule, including weekends.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable internet connection and a quiet workspace for remote options.