Job Description
Are you looking for a flexible way to earn extra cash in Portland, OR? We are seeking motivated individuals to join our growing team as Part-Time Customer Service Representatives. This is an excellent opportunity for students, parents, or anyone looking to supplement their income without sacrificing work-life balance.
Why Join Us?
- Flexible Schedule: Choose shifts that work around your lifestyle.
- Competitive Pay: Earn a solid hourly wage with performance bonuses.
- Remote Options: Many roles offer the convenience of working from home.
- Professional Growth: Opportunities for career advancement within the company.
At Metro Support Services, we pride ourselves on delivering top-tier support to our clients. We are looking for individuals who are reliable, detail-oriented, and eager to learn. If you are ready to take control of your income and start a rewarding part-time career, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Provide accurate, friendly, and professional information regarding products and services.
- Process orders, returns, and account updates with high attention to detail.
- Collaborate with team leads to troubleshoot complex customer issues.
- Document customer interactions and maintain up-to-date records in CRM systems.
- Adhere to company policies and quality assurance standards during every shift.
- Identify opportunities to upsell or cross-sell relevant services.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing speed of 35+ WPM.
- Strong verbal and written communication skills.
- Reliable internet connection (if remote/hybrid).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Previous customer service or sales experience is a plus but not mandatory.
- Must be self-motivated and able to work independently.