Job Description
Join our dynamic team at Nexus Solutions Group and unlock flexible earning opportunities in the heart of Charlotte! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences while building valuable skills. Perfect for students, professionals seeking supplemental income, or career changers. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your growth. Immediate start dates available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to upsell products based on customer needs
- Adhere to company policies and data security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM tools
- Ability to multitask in a fast-paced environment
- Reliable transportation to Charlotte office
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset