Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Pittsburgh. This flexible role offers competitive pay and the opportunity to develop valuable skills in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply today to start your rewarding part-time career!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our software solutions
- Maintain detailed customer records in CRM systems with 99% accuracy
- Collaborate with technical team to escalate complex issues efficiently
- Contribute to process improvements to enhance customer experience
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Strong problem-solving abilities and conflict resolution skills
- Proficient with Microsoft Office Suite and CRM software
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively
- Positive attitude with a passion for helping others