Job Description
Join our dynamic team at Pacific Northwest Retail Solutions, a leader in customer experience innovation! We're seeking a passionate Part-Time Customer Service Representative to deliver exceptional support to our valued clients. This flexible role offers 20-25 hours per week with competitive pay and growth opportunities. Perfect for students, career-changers, or those seeking work-life balance. Enjoy a modern downtown Seattle workspace with free parking and commuter benefits.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve billing issues and product concerns with 95%+ satisfaction rate
- Update CRM records and maintain accurate documentation
- Collaborate with sales team to upsell premium services
- Participate in weekly training sessions on new products
- Monitor customer feedback trends and report insights
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail or tech
- Proficiency in Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work evenings and weekends (Thu-Sun schedule)
- Basic knowledge of retail POS systems
- Positive attitude under pressure during peak seasons