Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences in our fast-paced Charlotte office. This immediate hire opportunity offers flexible scheduling and competitive compensation while allowing you to develop valuable professional skills in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and account issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed case documentation in compliance with company standards
- Identify upsell opportunities and promote premium service packages
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives to boost efficiency
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a B2B environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently and adapt to changing priorities
- Positive attitude with a commitment to exceeding client expectations
- Availability to work evenings and weekends (20-25 hours/week)