Job Description
Join our dynamic team at Express Logistics Solutions as a Part-Time Customer Service Associate! We're seeking energetic individuals to provide exceptional support to our growing client base in Indianapolis. This immediate hire opportunity offers flexible scheduling and a collaborative work environment where your contributions make a real impact. Perfect for students, career changers, or those seeking supplemental income. Training provided on-site with no prior experience required for qualified candidates.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with warehouse and sales teams to ensure seamless service delivery
- Update customer records and maintain detailed documentation of interactions
- Identify opportunities for process improvements and share feedback with management
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software quickly
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- No prior experience necessary - we provide comprehensive training