Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist in Raleigh! We're seeking motivated individuals to deliver exceptional client experiences with flexible scheduling. Perfect for students, career changers, or anyone seeking immediate part-time employment. Enjoy competitive pay, comprehensive training, and a supportive work environment. Apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
- Maintain positive brand image through professional communication
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environment
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize competing demands
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Quick learner with attention to detail