Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in San Antonio! We're seeking energetic individuals to deliver exceptional support to our growing client base. This is an immediate hire opportunity offering flexible hours and competitive pay. Perfect for students, career changers, or those seeking supplemental income. Enjoy a supportive environment with comprehensive training and growth potential within our rapidly expanding company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer concerns using established protocols and CRM systems
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Proficient in Microsoft Office Suite and CRM software
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown location
- Available to work evenings and weekends (20-25 hours/week)