Job Description
Join SwiftConnect Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking dynamic individuals to join our fast-paced support team and deliver exceptional service to our growing client base. Enjoy flexible scheduling, competitive compensation, and a supportive work environment where your contributions matter. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills with professional phone etiquette
- Proficient in CRM software (Salesforce experience preferred)
- Ability to multitask and prioritize in a fast-paced setting
- Strong problem-solving skills with attention to detail
- Availability to work evenings/weekends (20-25 hours/week)
- High school diploma or equivalent required