Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Kansas City. If you are passionate about delivering exceptional service and thrive in a flexible environment, this is the perfect opportunity for you.
Why Join Us?
- Flexible part-time schedule (20-25 hours/week)
- Competitive hourly pay with performance bonuses
- Opportunity for growth into full-time roles
- Modern, collaborative remote-first culture
As a key member of our support team, you will act as the voice of the brand, ensuring our clients in the KC metro area receive top-tier assistance.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Manage and update customer accounts and case logs in our CRM database.
- Identify trends in customer feedback and relay them to the product development team.
- Collaborate with cross-functional teams to improve service protocols.
- Process returns, refunds, and exchanges efficiently.
- Conduct training sessions for new support staff members.
Qualifications
- High school diploma or GED; Associate’s degree in Business or related field is a plus.
- Minimum of 1 year of experience in customer support or technical support.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce, Zendesk).
- Ability to work independently and manage time effectively.
- Problem-solving mindset with a patient and empathetic demeanor.