Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Atlanta! We're seeking passionate individuals to deliver exceptional experiences while enjoying flexible scheduling. This role offers competitive pay, growth opportunities, and the chance to make a real impact. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities and promote company services
- Participate in weekly training sessions to enhance skills
- Meet monthly performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (20-30 hours/week)