Job Description
Join our dynamic team at Louisville Community Solutions and make a meaningful impact in your community! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences while supporting our mission-driven initiatives. Enjoy flexible scheduling, competitive compensation, and a collaborative work environment. This role offers growth opportunities and the chance to develop valuable skills in communication and problem-solving.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to resolve complex service issues efficiently
- Contribute to community outreach programs and local partnership initiatives
- Support daily operations including inventory management and facility upkeep
- Participate in bi-weekly training sessions to enhance service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or retail experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work evenings/weekends (20-25 hours/week)
- Valid KY driver's license and reliable transportation
- Strong problem-solving abilities and attention to detail