Job Description
Join our dynamic team at Omaha Connect Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Omaha. This flexible role (20-25 hours/week) offers competitive pay, a supportive work environment, and opportunities for growth. If you're passionate about helping others and thrive in a fast-paced setting, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and technical issues efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and provide feedback for service improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or tech support
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings and weekends (schedule provided in advance)
- Must pass background check and drug screening