Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Raleigh's thriving tech sector. Enjoy flexible scheduling while building valuable skills in a collaborative environment. Perfect for students, career changers, or professionals seeking work-life balance. Apply today to start your journey with an industry leader!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product guidance using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records and documentation in Salesforce
- Identify opportunities to improve customer experience and team workflows
- Participate in ongoing training to stay current with product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving and active listening skills
- Ability to work independently with minimal supervision
- Reliable transportation and availability for weekday/evening shifts
- Excellent written and verbal communication abilities