Job Description
Join Louisville Solutions as a Part-Time Customer Service Specialist and deliver exceptional experiences to our growing client base. We're seeking motivated professionals to support our dynamic team while maintaining work-life balance. This role offers flexible scheduling and potential for full-time advancement for top performers. Enjoy competitive pay, comprehensive training, and a collaborative environment focused on growth and innovation.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing and service issues using our CRM system while maintaining documentation accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities based on customer needs and product knowledge
- Meet performance metrics including response times and customer satisfaction scores
- Participate in weekly training sessions to stay updated on products and policies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution aptitude
- Ability to work flexible hours including evenings and weekends
- Basic knowledge of Microsoft Office Suite