Job Description
Join our dynamic team at Apex Solutions Group, Wichita's leading customer experience innovator! We're seeking passionate Customer Service Specialists to deliver exceptional support to our growing client base. Whether you're seeking flexible part-time hours or pursuing full-time career growth, we offer competitive compensation, comprehensive training, and a supportive work environment. Enjoy our modern downtown office, performance bonuses, and opportunities for advancement into leadership roles. Perfect for students, career-changers, or experienced professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Process orders, returns, and service requests with 100% accuracy
- Collaborate with sales and support teams to ensure seamless customer journeys
- Document interactions and maintain detailed customer records
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening