Job Description
Join Cleveland Connect Solutions as a Part-Time Customer Service Specialist and become the voice of our growing tech support team! We're seeking passionate individuals to deliver exceptional remote customer experiences while enjoying flexible scheduling. This hybrid role combines remote work with occasional on-site collaboration in our vibrant downtown Cleveland office. Perfect for students, professionals seeking work-life balance, or career changers entering the tech industry.
Why join us? Competitive hourly pay, comprehensive training, advancement opportunities, and a supportive culture that values your growth. Enjoy our modern workspace with free parking and close proximity to Cleveland's dining and entertainment districts.
Responsibilities
- Handle 20-25 daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Troubleshoot technical issues for SaaS platforms using diagnostic tools and knowledge bases
- Document cases accurately in CRM systems while maintaining data integrity
- Collaborate with Tier 2 engineers for complex escalations and solution development
- Participate in weekly training sessions to master new product features
- Contribute to process improvement initiatives to enhance customer journey
- Support weekend rotational shifts as part of team coverage
Qualifications
- High school diploma or equivalent; college coursework in IT/Communications preferred
- 6+ months customer service experience with remote work exposure
- Proficiency in CRM software (Salesforce) and ticketing systems (Zendesk)
- Strong troubleshooting skills with Windows/macOS environments
- Exceptional verbal/written communication and active listening abilities
- Ability to multitask in fast-paced digital environments
- Reliable internet connection and quiet home office setup
- Flexibility to work evenings and weekends (20-25 hours/week)