Job Description
Immediate opening for passionate part-time Customer Service Specialists in Cleveland! Join our dynamic team serving diverse communities with flexible scheduling and competitive compensation. Ideal for students, career changers, or those seeking supplemental income. No nights/weekends required!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and efficiency
- Resolve customer issues using CRM systems and established protocols
- Document interactions accurately in Salesforce database
- Collaborate with healthcare providers and community partners
- Meet daily performance metrics (call quality, resolution rates)
- Participate in bi-weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience (healthcare a plus)
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Reliable transportation for occasional off-site meetings
- Background check and drug screening required