Job Description
Immediate Opening for Part-Time Customer Service Specialist in Albuquerque!
Southwest Solutions Group is urgently hiring energetic individuals to join our dynamic support team. This part-time position offers flexible hours and competitive compensation while making a direct impact on our community. We're seeking passionate professionals who thrive in fast-paced environments and excel at building client relationships. Join our award-winning team and grow your career while serving New Mexico's vibrant business community.
Why Apply Immediately?
• Flexible scheduling (20-25 hours/week)
• Competitive hourly rate + performance bonuses
• Paid training and career advancement opportunities
• Comprehensive benefits package (including health insurance)
• Modern downtown Albuquerque workspace
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries with exceptional professionalism
- Resolve customer concerns using CRM software and multi-channel communication tools
- Process transactions, maintain records, and ensure data accuracy in company systems
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Identify upsell opportunities and contribute to team performance metrics
- Participate in ongoing training to maintain product and service expertise
- Support team during peak hours and maintain service level standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask and adapt to changing priorities
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and consistent attendance
- Positive attitude with passion for helping others