Job Description
Join our dynamic team at SwiftServe Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional customer experiences while supporting our growing operations. This immediate hire position offers flexible scheduling and competitive compensation in Oklahoma City's thriving service sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing concerns and process transactions using our CRM system
- Collaborate with team members to ensure seamless service delivery
- Update customer records and maintain accurate documentation
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company protocols and data security standards
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving abilities
- Proficient with basic computer applications and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and adaptability in fast-paced environments
- Valid Oklahoma driver's license for occasional errands
- Pass background check and drug screening