Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional customer experiences in our Long Beach headquarters. This immediate hire opportunity offers flexible scheduling and competitive compensation. If you're passionate about helping others and thrive in a fast-paced environment, apply today to start your career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with professionalism
- Process orders and update customer records accurately
- Collaborate with team members to resolve complex cases
- Document all interactions in CRM system
- Meet daily performance metrics
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail
- Positive attitude under pressure
- Basic computer literacy