Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced Jacksonville office. This immediate hire opportunity offers flexible scheduling and a supportive environment where your contributions make a real impact. Perfect for students, career changers, or those seeking supplemental income. Training provided – no prior industry experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed documentation of interactions
- Contribute to process improvement initiatives
- Support sales team with lead qualification activities
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Strong attention to detail and organizational skills
- Positive attitude under pressure
- Valid Florida driver's license (if field visits required)