Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Specialist in beautiful Virginia Beach! We're seeking energetic professionals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, a collaborative team environment, and competitive compensation while making a real impact. Perfect for students, career changers, or those seeking work-life balance. Apply today and become part of Virginia Beach's premier service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently using our knowledge base
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with technical teams to escalate complex issues seamlessly
- Contribute to process improvement initiatives to enhance customer experience
- Participate in ongoing training to maintain product expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Exceptional communication skills with clear articulation
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Virginia Beach location