Job Description
Join Sacramento Community Services as a Part-Time Customer Service Specialist and make a meaningful impact in our community! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This flexible position offers the perfect opportunity to develop professional skills while contributing to vital local services. Enjoy a collaborative environment with competitive compensation and growth potential.
Why Join Us?
• Flexible scheduling (20-25 hours/week)
• Competitive hourly pay + benefits package
• Opportunity to build community connections
• Training and career advancement paths
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Manage and resolve client inquiries efficiently and empathetically
- Maintain accurate records in CRM systems and documentation databases
- Collaborate with cross-functional teams to ensure seamless service delivery
- Support community outreach initiatives and local program promotions
- Contribute to process improvements for enhanced customer satisfaction
- Assist with administrative tasks as needed for department operations
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or support experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Valid California driver's license (for occasional field visits)
- Bilingual in Spanish highly desirable
- Passion for community service and local engagement