Job Description
Join our dynamic team at Coastal Connect Solutions, where we're transforming customer experiences across Virginia Beach. We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our growing client base. This immediate hire position offers flexible scheduling and the opportunity to make an immediate impact in a collaborative, fast-paced environment. If you thrive on problem-solving and creating positive interactions, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing and technical issues using proprietary CRM software
- Process orders, returns, and service requests with 95% accuracy
- Document all interactions in Salesforce while maintaining strict confidentiality protocols
- Collaborate with technical teams to escalate complex issues effectively
- Contribute to process improvement initiatives to enhance customer satisfaction scores
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume contact center
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in fast-paced environment
- Available to work evenings/weekends (20-25 hours/week)
- Positive attitude with proven conflict resolution abilities