Job Description
Join our dynamic team at Dallas Premier Solutions! We're urgently seeking a motivated Part-Time Customer Service Specialist to deliver exceptional client experiences in our fast-paced downtown Dallas office. This is a fantastic opportunity for individuals seeking flexible hours while making a real impact in the retail sector.
Our ideal candidate will thrive in a collaborative environment, bringing energy and problem-solving skills to every interaction. Enjoy competitive compensation, free parking, and a supportive culture that values work-life balance. Immediate start available for qualified applicants.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve product inquiries, order issues, and service complaints efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Process returns, exchanges, and shipping requests with precision
- Identify upsell opportunities while maintaining customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in retail or e-commerce
- Exceptional verbal communication and active listening skills
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask in a fast-paced environment with shifting priorities
- Strong problem-solving abilities with a customer-first mindset
- High school diploma or equivalent; college coursework a plus
- Availability to work evenings and weekends (20-25 hours/week)