Job Description
Night Shift Customer Support Specialist - Part Time
Are you looking for part time night shift jobs in Mesa AZ that combine flexibility with high-impact work? Apex Digital Solutions is seeking a dedicated Customer Support Specialist to join our elite night shift team. We value focus, autonomy, and the ability to solve complex problems efficiently.
In this role, you will be the primary point of contact for our clients during the evening hours. Your expertise will ensure our users receive seamless technical assistance, allowing you to enjoy a quieter work environment and a better work-life balance.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Night Shift Premium: Enjoy fewer interruptions and a dedicated focus environment.
- Flexible Scheduling: Ideal for students or those seeking work-life balance.
Responsibilities
- Manage incoming inquiries via phone, email, and live chat during night hours.
- Troubleshoot technical issues for our software solutions and resolve them with a high first-contact resolution rate.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with day-shift teams to escalate complex issues and ensure continuity of service.
- Provide clear, concise, and empathetic communication to diverse client demographics.
- Maintain a high standard of product knowledge and stay updated on new features.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer support or technical help desk experience preferred.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM or 11 PM - 7 AM).
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite and ticketing systems.
- Excellent written and verbal communication skills.